Can sale be combined with any other discounts?
Sale prices can not be combined with any other discounts or promotions because you're already getting the best price!
Can I use my first time buyer code on the sale?
The first time buyer code is only valid on full price merchandise and can not be combined with any additional discounts. The good news is that means you can save it for your first full price purchase!
I just bought this item, can I get a price adjustment?
Discounts are not applicable to previously purchased merchandise. We are able to make price adjustments to orders made up to three days before the start of the sale. If this applies to you, please email the customer care team at email@example.com with your order number, and the team will be happy to help you further.
What's on sale?
Only the items noted in the sale email and on the homepage are on sale.
I can't find express shipping or the pick-up in store option?
Express shipping is currently turned off due to both the long weekend and high volume of orders, we wouldn't be able to get you your order in the express window. The pick-up in-store option is currently turned off as our Flagship Store is closed for the foreseeable future due to COVID19 preventive measures.
Is the sale online only?
Yes, as our Flagship Store is currently closed.
How much is free shipping?
We are currently offering free shipping on all orders over $250 within North America.
How much is regular shipping?
Shipping is determined by location and weight. Please check your order to see the most up to date shipping cost.
When will my order ship?
All orders are expected to ship within 14 business days of being placed due to the high volume of orders we will receive over this time. This does not include shipment time, please note that any additional delays from the shipment carrier are outside of our control.
How long will it take for my order once it has been shipped?
It depends on where you are located. All packages ship from Vancouver, BC Canada. Once the package has left our facility we are unfortunately unable to control shipment times. We recommend that you use your tracking number for updates.
Can I change my order once it has been placed?
Unfortunately we are unable to change or modify any orders after they have been placed. You will need to submit a new order if you would like to purchase more things.
But I ordered the wrong size or color?
We understand these things happen! Please email our customer care team immediately at firstname.lastname@example.org with your order number and a quick explanation. We are only able to cancel orders that have not been sent to our warehouse for fulfillment yet so the sooner the better. Once your order has been cancelled, we will confirm this with you and you can reorder with the correct items. Unfortunately we are unable to adjust or modify any items in an order. Please note that we will be unable to accommodate this request if your order has already been processed for shipment, but we will try our best to help you.
Can I cancel my order once it has been placed?
We may be able to accommodate this request within a few hours of your order being placed. Please immediately email our customer care team at email@example.com with your order number and they will do their best to assist you. Please note that we will be unable to accommodate this request if your order has already been processed for shipment, but we will try our best to help you.
What do I do if I enter the wrong shipping address?
Please email our customer care team immediately at firstname.lastname@example.org with both your order number and correct shipping address. We will do our best to update this for you before your order ships, and the sooner you let us know the more likely it is that we can catch your order in time.
How do I know that my order has shipped?
You will receive an email confirmation with a tracking code once your order has been processed and is ready to ship.
Can I exchange or return my item?
All sale items are final, no exchange or refund.
What happens if I never received my order?
Please check your tracking number to see the last known status of your order as it may have been taken to the post office or delivered to a community mailbox. Shipment notifications are sometimes sent out before the package has been delivered so we recommend waiting one day after confirmation. Please email us with your order number if you still have not received your package and we can assist you further.
I missed the sale, can I still get the discount price?
We are unable to accommodate sale prices after the sale ends. Please place your order before this time.
Thank you so much for your order and support! If you have any further questions please reach out to our customer care team at email@example.com and we will get back to you within two business days.