SHIPPING & RETURNS
BOXING DAY SALE GUIDELINES
Please note, all orders placed during our Boxing Day sale will be shipped within 14 business days of January 6th, 2020 as our warehouse is currently closed to enjoy the holiday season. Please note: this window does not include shipping time.
All Boxing Day sales are final sale.
We offer WORLDWIDE SHIPPING.
We will ship within 14 business days of your original order date of in-stock items.
All merchandise ships from Vancouver, BC.
Lisbeth jewelry ships separately from Toronto, ON.
For our international babes: we are so excited to be sending our items to all of you around the globe, but please be aware that we cannot control any additional charges placed upon your order once it ships outside of Canada. All international parcels may be subject to duties & taxes. This is dependent on the countries customs policy and payable by the customer. All duties, taxes and customs charges are the responsibility of the customer once the order arrives in it's destination country.
PICK UP IN STORE
If you are located in Vancouver, upon checkout, feel free to select the pickup in store option. Once you receive an email from us that your order is ready, you can come down to our store and pick up your order.
RETURNS & EXCHANGES
We offer exchanges and returns at the shipping cost of the purchaser.
Please note that Hair Clips are final sale.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all tags attached.
All sale items and customized items are nonrefundable.
PLEASE SHIP YOUR RETURN & EXCHANGE MERCHANDISE TO:
Brunette the Label Flagship Store
#231 Union St
Vancouver, BC V6A 4C3
Please ensure to include your name, return address, and order details within your return or exchange package.
CONTACT US AT: