Returns & Exchanges
DO YOU WANT TO EXCHANGE OR RETURN AN ITEM?
\We offer exchanges and returns on all full price merchandise within 30 days at the shipping cost of the purchaser. All items must be unworn with the original tag still attached. All sale items are final sale, no exchange or return.
PLEASE SHIP YOUR RETURN & EXCHANGE MERCHANDISE TO:
Brunette the Label
1250 Frances Street
Vancouver, BC, V6A 1Z5
Please ensure to include your name, return address, and order details within your return or exchange package. We also suggest that you hold on to you shipment receipt with the tracking number just in case!
ORDER RECEIVED DAMAGED OR FAULTY?
We take the quality of our products very seriously and want you to be happy with your Brunette purchase. Please send us an email that includes photos of the damaged item to firstname.lastname@example.org and we will figure out the next best step for you!
RECEIVED THE WRONG ITEM?
Apologies for the mix-up! If you received a product different from the one that you ordered, please contact us at email@example.com or 604-428-4094 we’ll be sure to look into it and get you your correct items as fast as possible.
HAVE A QUESTION THAT WE DIDN’T ANSWER?