Great question! All our products fit true to size for the intended fit, unless otherwise noted on the product page. We design our clothing to be relaxed to oversized because we want you to feel as comfortable as possible! Just a heads-up: our oversized pieces are intentionally crafted to have that extra room (just the way we like it). If you prefer a more fitted look or are between sizes, we recommend sizing down for the best fit! If you are ever unsure, please reach out to us - we would love to help you find the best fit for you.
Check out our size guide or sign up for a virtual appointment with us. We're always here to help and can walk you through any sizing questions. We're also always available via heybabe@brunettebrands.com.
Free shipping is valid on all orders over $200 within North America! Please note, this does not include sale items. We also offer local pick up at our head office in Vancouver.
Our shipping fees are based on your location:
British Columbia $15
Rest of Canada $20
United States $25
International $100
We’re thrilled that you’re excited to receive your order! Please keep in mind that our shipping window is typically 5 business days, as outlined in our terms and conditions. We're working hard to ensure your goodies arrive as quickly as possible. If your items are taking longer than expected, please don’t hesitate to reach out to us. We’re here to address any concerns you may have!
Just a little note, once your order has been placed through our online store, we are unable to make any changes. If you have any questions, please contact us at heybabe@brunettethelabel.com - we would be more than happy to help in any way we can! We do have a return and exchange policy if needed!
Thank you so much for your order! You'll receive a shipping confirmation email with a tracking number once your order has been packed up and sent on its way.
Great question! While we don’t have set restock schedules, we do occasionally add sizes back when we receive returns. If you’re keeping an eye on a specific piece, be sure to check back regularly for any updates! If you’re unsure or need assistance, feel free to reach out to us—we’re always here and happy to help!
We’re thrilled you want to try our products! We have some fantastic retailers we adore, and we’re excited to help you find them. Just head to our “Store Locator” page to search for specific pieces near you. If you have any questions or need assistance along the way, don’t hesitate to reach out—we’re always here to help!
Head over to our contact page to send our team a message. You can also reach out to our customer care at heybabe@brunettethelabel.com or give us a call at 604-569-3072.
Our customer care is available from 9 am to 5 pm pst from Monday to Friday. Our team takes a little break over the weekend, but we'll reply to any messages receieved on Saturday or Sunday by Monday. We can't wait to chat with you!
We’re here to make returns a breeze! To get started, just have your order number and postal/zip code ready and follow the steps here.
We offer returns up to 7 days after the item has been received by the customer, and up to 14 days for exchanges for full price merchandise. Please note, exchanges and returns are at the shipping cost of the purchaser. All items must be unworn with the original tag still attached.
All sale items are final sale, no exchange or return.
Our product is as delicate as we are! Here's a friendly note about returns and exchanges: Please ensure that any items you send back to us are carefully packaged in shipping bags or boxes to ensure they arrive safely. If you have any questions at all, do not hesitate to email us at and we would be more than happy to assist you!
While most of our pieces can be returned or exchanged (which you can check through our returns portal), some items are final sale and not eligible for return - this includes all Bodysuits and Hair Accessories.
As well, all sale items are final sale and cannot be exchanged or returned.
We want you to love your purchase, so if you’re unsure whether your order qualifies for a return, please don’t hesitate to reach out to us at heybabe@brunettethelabel.com. We would be so happy to help!
We do! All of our orders are shipped directly from Vancouver, Canada. If you're interested in placing an international order with us, please feel free to reach us at heybabe@brunettebrands.comfor more cost-effective shipping rates. Please note that shipping internationally can be quite expensive for a small business, but we'll do our absolute best to find the lowest rate for you.