All sale items and Mystery Packs are final sale - no returns or exchanges will be accepted. Select styles only; prices are as marked. No additional discounts apply to sale items, and we are unable to offer price adjustments.

Free shipping is not available on sale items, Mystery Packs, or during sale periods.

Please note: we cannot modify or cancel orders once they have been placed. Kindly allow 10 to 14 business days for your order to be processed and shipped. Shipping time will vary depending on your location, as we ship from Vancouver, British Columbia.

Mystery Packs are final sale, with no refunds or exchanges. We cannot guarantee the specific pieces you’ll receive — it is a mystery, after all!

If you order multiple Mystery Packs, there’s a chance you may receive duplicate pieces. While we’ll do our best to avoid this, we recommend spreading the love by gifting duplicates to a friend or donating to a local charity.

For any questions or concerns, feel free to reach out to our customer care team at heybabe@brunettethelabel.com.