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SHIPPING & ORDERS

 

CANADA 

Service

Cost

Delivery Time

Taxes & Duties

Canada Post - Expedited Parcel (Orders Over CA$‌250)

FREE

2-7 business days

Included

Canada Post - Expedited Parcel (Orders Under CA$‌250)

$10 Local

$15 Regional

2-7 business days

Included

United States & Mexico 

Service

Cost

Delivery Time

Taxes & Duties

Canada Post - Expedited Parcel (Orders Over CA$‌250)

FREE

2-7 business days

Included

Canada Post - Expedited Parcel (Orders Under CA$‌250)

$18 

10-15 business days (US) 

Subject to duties & taxes. This is dependent on the countries customs policy and payable by the customer

International 

Service

Cost

Delivery Time

Taxes & Duties

International Shipping (no tracking)

$30

10-20 business days

Subject to duties & taxes. This is dependent on the countries customs policy and payable by the customer

 

COVID-19

Please note that we are still shipping orders. Due to the uncertainty of the current situation, orders are expected to take 10 days to ship. Our longer shipment window is due to implementing elevated safety precautions during COVID19. You will be updated with a confirmation email and a tracking number once your order has been fulfilled. Please note that all shipping companies are currently experiencing their own delays which are out of our control. If you have any further questions please contact our customer care team at heybabe@brunettethelabel.com - thank you for your ongoing patience and support.

 

INTERNATIONAL DUTIES

For our international babes, we are so excited to be sending our items to all of you around the globe, but please be aware that we cannot control any additional charges placed upon your order once it ships outside of Canada. All international parcels may be subject to duties & taxes. This is dependent on the country's customs policy and payable by the customer.  All duties, taxes and customs charges are the responsibility of the customer once the order arrives in its destination country.  

 

WHEN WILL MY ORDER SHIP?

Please allow 10 business days for processing before shipment. Shipping times vary based on the shipping address provided and ship speed but we always aim for our orders to be shipped out the following business day. Please note that shipping delays may occur during high demand periods like sale events or holidays.

 

WHERE DOES MY ORDER SHIP FROM?

All orders are shipped from our warehouse or flagship store located in Vancouver, BC.

 

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a shipping confirmation email that will include a Canada Post or FedEx tracking number. If you can’t find your shipping confirmation, please double check your spam, junk and promotions folders...sometimes they are hiding! 

 

PACKAGE TAKING LONGER THAN EXPECTED?

We know how exciting it is to have a packge in the mail! Please email us at heybabe@brunettethelabel.com and we will assist you with locating your package. Please note, all packages are expected to ship within ten business days of being placed.

 

HAVE A QUESTION THAT WE DIDN’T ANSWER?

We're here for you, babe! Please send us an email to heybabe@brunettethelabel.com

 

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