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FAQs

COVID-19

Please note that we are still shipping orders. Due to the uncertainty of the current situation, orders are expected to take 10 days to ship. Our longer shipment window is due to implementing elevated safety precautions during COVID19. You will be updated with a confirmation email and a tracking number once your order has been fulfilled. Please note that all shipping companies are currently experiencing their own delays which are out of our control. If you have any further questions please contact our customer care team at heybabe@brunettethelabel.com - thank you for your ongoing patience and support.

 

WHO ARE WE? 

Hey babe! Nice to meet you, Learn more about us here.

 

HOW CAN I PAY?

We currently accept Visa, Mastercard, Amex, and PayPal as payment methods.

 

HOW MUCH DOES SHIPPING COST? 

Shipping costs are calculated based on sending the items you ordered from Vancouver, BC. Please find out more on our shipping page.

 

HOW CAN I RETURN OR EXCHANGE MY ITEM?

We’re sorry to hear that your order didn’t work out for you, you can view our returns and exchanges page for more information 

 

CAN I BUY A GIFT CERTIFICATE?

Purchase gift certificates here!

Gift certificates can be redeemed during checkout. When filling out your payment information, you will see the option to add a gift certificate. When you click the ADD button, you will be promoted to type in your gift code. Once you click APPLY, your total will be adjusted.

 

SIZING QUESTIONS?

Take a look at our size chart, if that doesn’t answer your question, please send us an email at heybabe@brunettethelabel.com and we would be thrilled to assist you!

 

CAN I CANCEL OR CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Unfortunately we are unable to change or modify any orders after they have been placed. You will need to submit a new order if you would like to modify your purchase. You can email us at heybabe@brunettethelabel.com and our customer care team will be happy to assist you further.

Please email us at heybabe@brunettethelabel.com and we will be able to cancel your order for you.

 

I FORGOT TO ENTER A DISCOUNT OR PROMO CODE?

No worries! please email us at heybabe@brunettethelabel.com and we can adjust your total and issue a partial refund for you.  

 

MY DISCOUNT CODE DIDN'T WORK? 

Please note that discounts and promo codes are only valid on full-price items with some exceptions including Tie-Dye DIY Kits, Koy Resort and Juicy Couture.

 

WHERE ELSE CAN I FIND BRUNETTE THE LABEL?

Check out our Store Locator to see who else carries Brunette.

 

INTERNATIONAL DUTIES

For our international babes, we are so excited to be sending our items to all of you around the globe, but please be aware that we cannot control any additional charges placed upon your order once it ships outside of Canada. All international parcels may be subject to duties & taxes. This is dependent on the country's customs policy and payable by the customer.  All duties, taxes and customs charges are the responsibility of the customer once the order arrives in its destination country.  

 

WHEN WILL MY ORDER SHIP?

Please allow 10 business days for processing before shipment. Shipping times vary based on the shipping address provided and ship speed but we always aim for our orders to be shipped out the following business day. Please note that shipping delays may occur during high demand periods like sale events or holidays.

 

WHERE DOES MY ORDER SHIP FROM?

All orders are shipped from our warehouse or flagship store located in Vancouver, BC.

 

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a shipping confirmation email that will include a Canada Post or FedEx tracking number. If you can’t find your shipping confirmation, please double check your spam, junk and promotions folders...sometimes they are hiding! 

 

PACKAGE TAKING LONGER THAN EXPECTED?

We know how exciting it is to have a packge in the mail! Please email us at heybabe@brunettethelabel.com and we will assist you with locating your package. Please note, all packages are expected to ship within ten business days of being placed.

 

HAVE A QUESTION THAT WE DIDN’T ANSWER?

We're here for you, babe! Please send us an email to heybabe@brunettethelabel.com

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