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FAQ's

WHO ARE WE? 

Hey babe! Nice to meet you, Learn more about us here.

 

HOW CAN I PAY?

We currently accept Visa, Mastercard, Amex, and PayPal as payment methods.

 

HOW MUCH DOES SHIPPING COST? 

Shipping costs are calculated based on sending the items you ordered from Vancouver, BC. Please find out more on our shipping page.

 

 

HOW CAN I RETURN OR EXCHANGE MY ITEM?

We’re sorry to hear that your order didn’t work out for you, you can view our returns and exchanges page for more information 

 

 

CAN I BUY A GIFT CERTIFICATE?

Purchase gift certificates here!

Gift certificates can be redeemed during checkout. When filling out your payment information, you will see the option to add a gift certificate. When you click the ADD button, you will be promoted to type in your gift code. Once you click APPLY, your total will be adjusted.

 

SIZING QUESTIONS?

Take a look at our size chart, if that doesn’t answer your question, please send us an email at heybabe@brunettethelabel.com and we would be thrilled to assist you!

 

CAN I CANCEL OR CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Unfortunately we are unable to change or modify any orders after they have been placed. You will need to submit a new order if you would like to modify your purchase. You can email us at heybabe@brunettethelabel.com and our customer care team will be happy to assist you further.

Please email us at heybabe@brunettethelabel.com and we will be able to cancel your order for you.

 

I FORGOT TO ENTER A DISCOUNT OR PROMO CODE?

No worries! please email us at heybabe@brunettethelabel.com and we can adjust your total and issue a partial refund for you.  

 

Please note that discounts and promo codes are only valid on full-price items with some exceptions including the Tie-Dye DIY Kits and our Koy Resort collaboration. 

 

WHERE ELSE CAN I FIND BRUNETTE THE LABEL?

Check out our Store Locator to see who else carries Brunette.

 

HAVE A QUESTION THAT WE DIDN’T ANSWER?

We're here for you, babe! Please send us an email to heybabe@brunettethelabel.com

 

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